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Set Up Charge:
There is no set up charge if camera ready artwork is forwarded to us electronically. If the files provided are not in a usable format, a $65.00(c) set up charge will apply.
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Artwork Requirements:
Hard Copy - Artwork should be supplied "camera ready" and size as unless the artwork is small. Camera ready is defined as sharp black and white art produced on glossy or matte photographic paper. All art and typesetting is included. If multi coloured, colours should separated and properly registered. Photocopies and laser prints of less than 600 dpi are not considered as camera ready.
Electronic - Please send all files as either EPS or TIFF. If your artwork is raster (paint application), it should be at least 600 dpi at 100% final size. If your artwork is vector (draw application), please convert all text to outlines (curves) and save as EPS only. Please provide a printed copy of your artwork along with your digital file(s) and mark on the disc the File name, Program used, and Version. We are able to accept 1.44mb diskettes, CD or 100mb ZIP disks only.
We cannot accept files created in Quark Express or word processor files with embedded graphics. |
Artwork Charges:
If minimum artwork requirements are not met, art charges will be applicable. You will be notified upon receipt of your order if charges will be applicable. Pricing for art will be based on a $75.00(x) per hour basis. There is a minimum art charge of $25.00(x) if rework of submitted art is necessary. Please note, customer supplied artwork will not be returned unless requested and will be returned on a freight collect basis. |
E-mail:
Our email address is sales@laserwoodinc.com or sales@sjtl.com. Please ensure you include a "Subject" with your email. All unidentifiable email will be deleted without opening. |
Order Acknowledgement:
You will receive an order acknowledgement from our firm by way of email or fax within 1 working day of receipt of order. Usually the same day as receiving the order. |
Art Presentation:
You will receive for approval, a paper proof of your artwork within 5 working days from receipt of your order. Do not delay in approving this proof as your delivery day is based upon prompt artwork approval. |
Production Time:
New orders - Standard lead time is 3 weeks from art approval.
Repeat order - Lead time is 2 weeks from receipt of art approval.
Your order confirmation will clearly state shipping date. |
Rush Orders:
We want your business and will make our best efforts to accommodate your delivery needs. In some cases, a rush charge MAY apply. Please contact our office to confirm delivery dates and any possible extra cost. |
Components:
We can add your specialized component (lapel pin, casting, medallion etc...) to many of our products. A sample part must be made available to us prior to artwork being completed. Mounting charge is $0.50(x) per item. |
Over Runs / Under Runs:
Every effort will be made to ship the exact quantity. We reserve the right to ship with a variance of 2% on all orders and invoice accordingly. |
Adjustments and Returns:
Items that are to be returned must have a RAN (Return Authorization Number) assigned to them. Merchandise returned without approval will be refused. Claims for shortages or damage will not be allowed after 5 days from receipt of order. There will be no exceptions. |
Shortages:
All orders are carefully counted by production and shipping staff prior to leaving our plant. If your order arrives opened, do not sign for the shipment unless the waybill is marked "Shipment received in opened condition, goods accepted subject to inspection". If an order arrives unopened and there is a shortage, contact our office immediately. Claims for shortages must be made within 5 working days from receipt of your order. |
Cancellations:
All orders are considered firm when received by fax or email. Verbal orders will not be accepted. If an order is cancelled after placement, the cost incurred to date of cancellation, including inventory, will be charged. |
Terms:
Our terms are Net 30 days, strictly enforced. If you have not dealt with our firm before, we require, on the first order, a deposit of 50% and the balance to be paid in full prior to shipping. To set up an account, please submit our standard credit application (available upon request). Setting up an account usually takes 2 days from receipt of all requested credit information. |
Payment:
We accept VISA, Mastercard, cash and company cheques. Orders can also be sent via UPS or FedEx ground COD. |
Shipping:
All shipments are made FOB our plant. We will choose the most reliable (in our experience) of carriers unless otherwise instructed. Your tracking number and name of the carrier will be provided by fax or email the morning following the shipment. All shipments will be sent via ground unless instructed otherwise. Any changes in method of shipping from your original instructions must be confirmed in writing. |
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